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Hodu CC

A modern contact center solution enables businesses to manage customer interactions across multiple channels like voice calls, emails, live chat, SMS, and social media in one place. It helps boost agent productivity through tools such as intelligent call routing, predictive dialing, and real-time performance tracking.

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Hodu CC

HoduCC is a versatile call and contact center software developed by HoduSoft, designed to enhance customer support and sales operations. It offers omnichannel communication capabilities, integrating voice, video, email, SMS, live chat, and social media platforms like WhatsApp, Facebook, Twitter, and Instagram into a unified interface . The software includes advanced features such as predictive dialers, skill-based routing, multilevel IVR, real-time analytics, and call monitoring tools like barge-in, whisper, and coaching . HoduCC supports both single-tenant and multi-tenant deployments, making it suitable for businesses of various sizes and industries.

Omnichannel Communication

HoduCC integrates multiple channels—including voice, email, SMS, live chat, WhatsApp, Facebook, Twitter, and Instagram—into a single interface, enabling seamless customer interactions across platforms.

Advanced Call Center Tools

It offers powerful features like predictive dialers, skill-based call routing, multilevel IVR, and call monitoring tools (such as barge-in, whisper, and coaching) to optimize agent performance and call management.

Remote Support
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HoduCC supports remote operations with features like browser-based access, WebRTC-enabled calling, and secure communication tools, making it ideal for distributed or hybrid teams.

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